Client services

Shipping & returns

Effortless, signed and considered — from our atelier in Phuket to your hands.

Delivery

Worldwide, complimentary

All orders ship by signed express courier at no charge. Thailand: 1–2 business days. Asia–Pacific: 2–4 business days. Europe & Americas: 3–6 business days. A signature is required on delivery.

Packaging

Hand-wrapped at the atelier

Each piece is folded in unbleached cotton, sealed with the Maison's wax cipher and presented in a recycled-board box. A handwritten card accompanies every order.

Returns

14 days, on us

Pieces may be returned within 14 days of delivery for a full refund, provided the garment is unworn, with tags intact. Write to client services and a courier will collect at your convenience.

Made-to-measure

Final sale

Bespoke and made-to-measure commissions are final sale. The atelier will confirm every detail before cutting begins.

Duties

Calculated at checkout

International orders may be subject to import duties and taxes, calculated transparently at checkout for most destinations.